Refund Policy

Refunds for Goods
Refund requests must be made within 15 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken;

• Good does not match description;

• Good is the wrong size;

• Purchaser changed their mind; or

• Good does not meet the purchaser's expectations.

Refunds do not apply to the following goods:

• Sale items; and

• Items that the 360 ID Tag is broken or removed.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
1. Email our Customer Care team at fibregrace@icloud.com within 48 hours of delivery and include your order number, a brief description of the issue and a clear photo of the product and packaging.
2. Once approved, you'll receive a RA# and our return shipping address. Returns sent without prior authorization will not be accepted.
3. Repack the product in its original packaging to prevent damage during transit. Clearly write the RA# on the outside of the parcel.
4. Ship the item using your preferred courier and the lowest shipping method and rate available.
5. You are responsible for all shipping costs
6. Fibre & Grace is not responsible for lost return packages, we encourage customers to use a trackable service
7. Returns must be received within 15 business days of authorization
8. Once your return is received and inspected, the refund for the cost of the goods will be credited to the original payment method 
9. No cash refunds will be provided
10. Products that have been opened, handled, or stored outside of proper humidity conditions are not eligible for return
11.Items returned with visible signs of wear, including but not limited to marks, odours, stretching, makeup or deodorant residue, or any indication that the item has been worn or used, will not be eligible for a refund. Upon receiving a return, Fibre & Grace inspects each item and will take photographs documenting the item's condition. If a return is declined on these grounds, we will share this photographic evidence with the customer along with an explanation of our findings.